Level Up FAQ

How sturdy is it? What if my cat jumps up on it?

Tested up to 5kg (11 lbs) including 2 cats. 

Do you have a video of someone moving the table violently while you have a game setup? I'm not sure it's stable enough to handle something like that, and it happens to us quite often.

The Level Up has rubber legs that help to reduce sliding. However, 6’ strapping gamers with huge muscles are bigger than the Level Up, so if they want to destroy it - they can! If you move the Level Up violently, your miniatures will fall over.

Is it possible to add smaller legs (for example 8 or 10 cm) or longer legs.

Not at the moment.

If you get the extra tiles and the extra legs - will you get 8 extra legs instead of 6?

Every time you order an extra tile you get 1 leg with it.

What is the recommended age for these books?

The Legendary Kingdoms books are written for adults as they contain mature themes, however children from 14 years and onwards should be perfectly suited to the topics and language used.
The subjects covered in the book are contained within the Citizenship area of study in UK schools, covering personal, social and emotional development.
There are no graphic scenes of a sexual nature nor any inappropriate language, but Crown & Tower does set a moral dilemma for one of the characters which covers the topic of pro choice vs pro life. The book makes no stand in either camp and leaves the decision in the hands of the player but if this topic is likely to cause distress then we strongly advise you not to involve yourself in this campaign.

Spidermind Games Limited: Spidermind Games Ltd Privacy Policy

Spidermind games is a Limited Company registered in Great Britain #9809255. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect? How do we collect your data? How will we use your data? How do we store your data? Marketing What are your data protection rights? What are cookies? How do we use cookies? What types of cookies do we use? How to manage your cookies Privacy policies of other websites Changes to our privacy policy How to contact us How to contact the appropriate authorities

What data do we collect?

Spidermind Games Ltd collects the following data:

Personal identification information (Name, email address, phone number, etc.) Postal addresses

How do we collect your data?

You directly provide Spidermind Games Ltd with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards, social media or via email. Use or view our website via your browser’s cookies.

How will we use your data?

Spidermind Games Ltd collects your data so that we can:

Process your order and manage your account. Email you with special offers on other products and services we think you might like.

When Spidermind Games Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Spidermind Games Ltd securely stores your data on our remote servers run by DropBox Inc.

1800Owens St

San Francisco, CA 94158

Marketing

Spidermind Games Ltd would like to send you information about products and services of ours that we think you might like, but we do not sell your data on to third parties for their own use.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Spidermind Games Ltd from contacting you for marketing purposes by unsubscribing to the latest email you have received from us.

What are your data protection rights?

Spidermind Games Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Spidermind Games Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Spidermind Games Ltd correct any information you believe is inaccurate. You also have the right to request Spidermind Games Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Spidermind Games Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Spidermind Games Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Spidermind Games Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Spidermind Games Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:help@spidermindgames.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Spidermind Games Ltd uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Spidermind Games Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising – Spidermind Games Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Spidermind Games Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. DO we?

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Spidermind Games Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 6th April2020.

How to contact us

If you have any questions about Spidermind Games Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Emailus at: help@spidermindgames.co.uk

How to contact the appropriate authority

Shouldyou wish to report a complaint or if you feel that Spidermind Games Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Web:https://ico.org.uk/

Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF

 

Terms and Conditions

 

By submitting an order through the Spidermind Games website you are accepting the Terms and Conditions set out below.

 

Terms and Conditions for the Supply of Spidermind Games Ltd. Products or products licensed by Spidermind Games and provided through ourwebsite.

 

The Contract Between Us

Spidermind Games Ltd must receive payment of the whole of the price for the goods that you order and any relevant shipping costs before your order can be accepted, and the contract formed. Once payment has been received, Spidermind Games Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Spidermind Games Ltd’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

 

Spidermind Games Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site.

 

Price

The prices payable for goods that you order is as setout in our web site, including sales tax where appropriate.

 

You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

 

Withdrawal by You from The Contract

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.

 

You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. Youd o not need to give Spidermind Games Ltd any reason for withdrawing your order nor will you have to pay any penalty.

 

The only circumstances in which you cannot withdraw your order are i) where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered, ii) where we have printed a personalized message on the goods according to your instruction (unless the product is faulty), iii) in the case of digital purchases, where you have downloaded and made use of that product.

 

To withdraw your order you must notify Spidermind Games Ltd by sending an email to: help@spidermindgames.co.uk

 

If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Spidermind Games Ltd returns address:

 

Spidermind Games Limited (UK / Europe)

c/o U-Freight Ltd

8 Brooklands Close,

Windmill Rd,

Sunbury-on-Thames

TW16 7EB

United Kingdom

 

Spidermind Games Limited (US / Canada)

c/o CRWN Studios

8961 Se Jannsen Road

Clakamas, OR 97015

United States

 

 

 

Goods sent to this address will be charged at your own cost and risk. If you withdraw your order but Spidermind Games Ltd has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Spidermind Games Ltd at the Spidermind Games Ltd contact address at your own cost and risk as soon as possible.

 

Once you have notified Spidermind Games Ltd that you are withdrawing your order, any sum debited to Spidermind Games Ltd from your credit card or Paypal account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by Spidermind Games Ltd in the condition they were in when delivered to you.

 

Availability of Goods You Order

If Spidermind Games Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Spidermind Games Ltd from your credit card will be recredited to your account and Spidermind Games Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Spidermind Games Ltd will not be obliged to offer any additional compensation for disappointment suffered.

 

Delivery of Goods to You

Spidermind Games Ltd will deliver the goods ordered by you to the address you give Spidermind Games Ltd for delivery at the time you make your order. Spidermind Games Ltd and their fulfilment partners are entitled to make deliveries by instalments or partial deliveries.

 

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

 

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Spidermind Games Ltd will not be liable for their loss or destruction.

 

Liability

Liability is as follows:-

 

If the goods Spidermind Games Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Spidermind Games Ltd shall have no liability to you unless you notify Spidermind Games Ltd. in writing at the Spidermind Games Ltd contact email(help@spidermindgames.co.uk) of the problem within 15 working days of the delivery of goods in question.

 

If you do not receive goods ordered by you within 30days of the date on which they were dispatched to you, Spidermind Games Ltd shall have no liability to you unless you notify Spidermind Games Ltd by email of the problem within 40 days of the date on which the goods were dispatched to you.

 

If you notify a problem to Spidermind Games Ltd under this condition, Spidermind Games Ltd'’s only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods tha are damaged or defective; or to refund to you the amount paid by you for thegoods in question in whatever way Spidermind Games Ltd chooses.

 

Spidermind Games Ltd will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Spidermind Games Ltd under this condition and Spidermind Games Ltd shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as set out above.

 

Nothing in this condition is, however, is intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit Spidermind Games Ltd’s liability to you for any death or personal injury resulting from its negligence.

 

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract

 

Force Majeure

Spidermind Games Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

Complaints

Spidermind Games Ltd operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us in first instance on the email: help@spidermindgames.co.uk

 

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

 

Entire Agreement

These terms and conditions, together with the current Spidermind Games Ltd Web site prices, delivery details and Spidermind Games Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by Spidermind Games Ltd. These terms and conditions cannot be varied except in writing signed by a director of Spidermind Games Ltd In particular nothing said by any sales person on behalf of Spidermind Games Ltd should be understood as a variation of these terms and conditions or as unauthorized representation about the nature or quality of any goods offered for sale by Spidermind Games Ltd Spidermind Games Ltd shall have no liability for any such representation being untrue or misleading.

 

Interpretation

In these terms and conditions:

 

’Spidermind Games Ltd’ means Spidermind Games Ltd,Spidermind Games Ltd, 51 St Mary’s Road, Tonbridge, Kent TN9 5LE and/or any connected organization that actually supplies goods ordered by you and any successor to its business;

 

’working day’ means every day of a calendar year apart from weekends and statutory and public English holidays;

 

’us’ means Spidermind Games Ltd and you together; and

 

’you’ and ’your’ means the person ordering goods under these terms and conditions.

 

Payment Methods

 

This site is run by Spidermind Games Ltd and uses an online secure credit card transaction system provided by Paypal and Stripe. If you possess a valid Visa, MasterCard, American Express, Diners Club or JCB credit card, or a Maestro, Solo, Visa Electron or Visa Delta debit card, then you can enter your details in a totally secure environment that encrypts all your credit card details and provides a safe reliable way for you to pay.

 

Currency, VAT and custom duties

 

You will be charged in UK Pounds (£) The rate of VAT is subject to change.

 

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

 

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.

 

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

 

DDU (Delivery Duty Unpaid) – Refusal to pay charges –Returns Policy

 

If you refuse to pay any import duty levied against your shipment, Your product maybe either destroyed by customs or the shipment returned to Modiphius Entertainment. If the product is returned, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) maybe charged against you.

 

Should you require further information on duty costs, please visit your local customs office.

 

Correct information

 

Only orders that contain correct information can and will be processed. Please note that if you are paying by credit/debit card it is essential that you use the billing address for your credit/debit card account as your main account address.

 

Pricing and Delivery

 

Normal Deliveries

 

Orders, whilst made to a company based in the UK, will not necessarily ship from the UK and so postage reflects the charge of having the item sent from the warehouse it is stored in, to your home or relevant address. The delivery cost will be added to your order at the checkout and is calculated by the destination of your order and the weight of products ordered.

 

The timescale of orders will be estimated at checkout but cannot be guaranteed unless specified and paid for. All shipments will be handled by Easy Ship on behalf of Spidermind Games Ltd.

 

Returns & Replacements

 

We deal with every return individually so that we can get to the root of any problems. We are sorry if you do need to return any of our products and want to make it as easy as possible. If you wish to return a product, please send a mail to help@spidermindgames.co.uk and state your order number, which item(s) you wish to return and the reason for returning. We will aim to get back to you within 48 hours and help solve any issues.

 

Please note the following:

 

• We will replace damaged products free of charge, or you can have a refund. We will require photographic evidence of the damage.

• Physical orders can be cancelled and refunded before they are shipped, but if the product includes downloadable content, that you have downloaded, the cost of the PDF version will be deducted from the value of the refund

• If you wish to return a product you will have to pay to return it to us, once it's received and verified in same condition it was purchased then a refund can be made.

• Books and PDF's are not generally subject to export or import restrictions, but it is up to the customer to pay any local taxes or custom duties if charged.