Latest fulfillment update...
Hello, hope everyone is well. Here's a bulleted update based on which group you are in regarding waiting for your dice...
Backer Kit: all package groups have been identified (irrespective as to where you live) and sets are going out in these ‘package groups’. For example we just sent 100 people their full set of one of each of the five Chromatic Dragon colours, smooth edged & a single set of smooth edged Goddess Dragon dice. There are 98 left of you and these SKUs are being prepared now. You will get your sets next. Yes, we did say we were going to do the full hoards but we are missing red, black & blue sharp edged dice (that are good enough to send out), so these will be fulfilled once the factory have made the dice (please read on)
*The reason this part is taking so long is that there are 594 package groups… meaning 594 different variations of batches for the remaining backers. That’s on us of course because we made so many SKUs. Also as mentioned above any orders with sharp red, black & blue are most likely going to be waiting the longest (SORRY)
Shopify pre-orders: where possible these are also being fulfilled and we have just sent 300 parcels out (again, irrespective as to where you live).
Replacements: these are all entered in to Shopify as a CS (customer service) SKU and none of these have been fulfilled yet. We are going to work through the rest of the package groups from Backer Kit first & all pre-orders on Shopify, and then move on to replacements.
Non US peeps: as mentioned above, you are all being done in batches NOT by location
The factory: after long drawn out negotiations on how many dice they are willing to remake for free, we have agreed to a number and they will commence making the missing blue, red & black dice. One thing to note is that free dice have to be made as part of larger paid for orders. This means that as a business we are working hard to make money to continually send to the factory. These new dice will cover off the remaining full orders and all the CS replacements. They are highly motivated to get this done as we do have plans for more dice once you guys are all happy.
CRWN Wholesale site: anyone who bought at GenCon the year before, are also being fulfilled now.
If you see a tracking link (Shopify sends an email, Backer Kit it's on your profile page) please don’t email unless more than a week has passed. The labels are raised in the warehouse and then some are sent to Ohio for fulfillment. The labels need printing, attaching to a box and then collecting. So this takes a bit of time.
Thanks for the patience and to all of you who send nice emails. As previously mentioned there is no point in you emailing to ask where your dice are or when you be fulfilled as we work though the batches based on what packages are ready to go. Please let us get this done without sharing your opinions on whether or not you think we are doing it right. We have all had to adjust to this disaster and there is no-one who wants this to be over more than us.
Jo answers emails within a day or two unless it’s the weekend, as we do let her not have to think about dice for two days a week - help@spidermindgames.com
We’ll get there
Jon & the Spidermind Games team